Rocket platforms

Rocket Platforms is part of the Rocket Group. Here at Rocket Platforms we create the versatile telephone answering software which is used in all of the Rocket Call Centres.  This makes our software extremely well tested as it is being used by our own staff 24 hours a day and 7 days a week.

Unlike many other companies Rocket Platforms listens to the suggestions, requirements and feedback of both it's call centre staff and it's call centre customers to produce very reliable, configurable and easy to use call centre software.

Using Rocket Platforms to launch your call centre.

Rocket has over a decade of experience in running and managing successful call centres. This made Rocket platforms the perfect company for creating software to launch any new or existing call centre.

Rocket's software platforms make it possible for call centres to not only answer calls accurately and efficiently but also answers calls on behalf of many different companies with very different requirements.

Ansaplus

One of Rocket Platforms most popular call centre solutions is it's Ansaplus software. Here are just a sample of the many features that are available for call centres which use Ansaplus.

Ansaplus Features

• Automatic call popping on the called DDI.
• Display of caller ID (CLI) and recognised company name and instructions.
• Call popping as the phone rings to prepare the operator.
• Greeting display to tell the operator exactly how to answer each call for each company.
• On screen instructions for the operator for each company.
• Manual call popping as a backup by DDI or Company / Campaign name.
• Message taking with built in spell checker.
• Call Patching and logging.
• Automatic prompting and saving of unfinished messages.
• Aborted call logging.
• Operator call points and league logging.
• Message delivery to multiple email addresses.
• Message delivery to multiple SMS numbers via 2SMS, Page1 and Rocket's own SMS Service.
• Message delivery to multiple Fax numbers via Zetafax
• Message delivery / order taking via the companies website.
• Quick display and selection of staff and call types for each company.
• Quick display and selection of VIPs for each company.
• Message summaries sent by fax and email at various different times of the day.
• Manual custom summaries by supervisor staff as a backup.
• Administration and setup software managing the call centre operators and customers campaign.
• Call and version monitoring.
• Automatic message delivery of email, faxes, SMS messages and daily summaries.
• Call patching control for each staff / call type.
• Ease of use and training for new call centre staff.
• Call centre wide reminders.
• Operator questions to callers prompts.
• Fast and easy setup of new customers.
• Dynamic field types for different call types.
• Order taking and product selection.
• Internal Mail feature to communicate with the call centre operators.

Ansaplus has many more features and comes in the form of three main pieces of software:-

1. The Operators software
2. The Administration software
3. The Message Delivery software

For more detailed information see the product page for Ansaplus.

Special Call Centre Solutions

Rocket Platforms also write custom call centre and database solutions for it's customers. We also answer phones for celebrities and other famous individual. For these we will create a custom piece of call popping software for the absolute exact requirements of these individuals and sometime will create a special call centre dedicated to just these special individuals or companies.