Call Centre software

• Ansaplus
• Dynamic Plus

Other Software

• Call Logger
• Caller ID and on screen dialling.
• Nec Calls in the Queue

Ansaplus Overview

Ansaplus is a popular call centre solution for call centres that take general messages for a large number of customers. Customers can be setup in Ansaplus very quickly and easy.

Ansaplus Features

• Automatic call popping on the called DDI.
  This moves the database to the customer the operator is answering the call for.
   
• Display of caller ID (CLI) and recognised company name and instructions.
  Uses the caller ID to lookup the callers details in the database.
   
• Call popping as the phone rings to prepare the operator.
  As soon as the phone is ringing the database looks up the company and the greeting to prepare them.
   
• Greeting display to tell the operator exactly how to answer each call for each company.
  The custom phrase used to answer the phone is brought up on the screen telling the operator exactly what to say.
   
• On screen instructions for the operator for each company.
  Instructions to tell the operator what to do and not to do when answering the customers calls.
   
• Manual call popping by DDI or Company / Campaign name.
  A backup function for the operators and also allows the administrators to check and test customer campaigns.
   
• Message taking with built in spell checker.
  Miss spelled words in the message are underline and red (similar to Word or Frontpage).
   
• Call Patching and logging.
  All messages taken and calls patched are logged in detail.
   
• Automatic prompting and saving of unfinished messages.
  This feature is in case another call pops the operators screen before he/she has had time to finish the current message.
   
• Aborted call logging.
• Operator call points and league logging.
• Message delivery to multiple email addresses.
• Message delivery to multiple SMS numbers via 2SMS, Page1 and via a GSM Gateway.
• Message delivery to multiple Fax numbers via Zetafax
• Message delivery / order taking via the companies website.
• Quick display and selection of staff and call types for each company.
• Quick display and selection of VIPs for each company.
• Message summaries sent by fax and email at various different times of the day.
• Manual custom summaries by supervisor staff as a backup.
• Administration and setup software managing the call centre operators and customers campaign.
• Call and version monitoring.
• Automatic message delivery of email, faxes, SMS messages and daily summaries.
• Call patching control for each staff / call type.
• Ease of use and training for new call centre staff.
• Call centre wide reminders.
• Operator questions to callers prompts.
• Fast and easy setup of new customers.
• Dynamic field types for different call types.
• Order taking and product selection.
• Internal Mail feature to communicate with the call centre operators.

Ansaplus has many more features and comes in the form of three main pieces of software:-

1. The Operators software
2. The Administration software
3. The Message Delivery software

 

Dynamic Plus

Dynamic Plus is another piece of call popping software like Ansaplus. Dynamic Plus differs in that the call flow for each customer are more customisable and dynamic. The call centre administrator can input the different call types and their instructions, setup different fields and questions for the caller and define the rules for the input.

Dynamic Plus is a product by itself but can also be used along side Ansaplus is a call centre environment.